Returns and exchanges can be made free of charge for the first 30 days after purchase and will be processed withing 24 hours of the request being made.
In the event of a return, we will send you a stamped envelope to return your product free of charge.
Refunds are available without question on any product for 30 days and will be processed within 24 hours.
In some instances we may want to examine the item that has been refunded for any manufacturing flaws that we feel we might need to address. In this event we will send you a return envelope with postage to send the product back to us free of charge.
Returning a product is not necessary to get a refund.
There are no refunds after 30 days.
To request a refund please visit:
- My washer and dryer tend to eat our socks and undergarments; it always drives me absolutely insane when I go to fold laundry and things that I know that I for a fact washed have disappeared into the Narnia inside my Washer or Dryer. Upon receiving approval to review the WashGuard Lingerie bags for Laundry […]Jennifer Whedon
- Today I was able to try a very durable laundry bag thanks to IX Better Home. When it arrived today in the mail I was a little hesitant to believe it as a medium laundry bag. It looked a little small to me. I quickly put it to the test and to my surprise it […]Vanessa Alonzo
- I have been washing my lingerie in this bag for about a month now and believe getting this bag was one of the best choices I have ever made regarding my laundry. For years my delicate clothes have been ripped in the wash, however, it did not matter to me that much until this summer. […]Atsidi Smith
- Great buying experience; the item was good quality and delivered on time. Very pleased with purchase overall.Maria Rocsana Nita
- Delivery very prompt. Seller is extremely helpful. Product is even better than he described. Whenever you are shopping and see an offering by this seller, I heartily recommend you consider his product. I doubt you will have regrets.Pauline W. Wilcox
- The seller is amazing! They sent me 2 emails regarding my purchase saying they appreciated my business and also giving me tips on how to care for my delicates. I love their attention to detail with customer service — very unique.Megan J Czapla
- A personalized email after item arrival about its use and care. Very handy and informational!Kim Richey
- 6 stars out of 5! As soon as my item shipped (laundry bag), I received an email giving very helpful laundry tips. I’ve never received this kind of proactive service, and greatly appreciate the effort this company puts in to customer service.Rika Danielson